GENERAL QUESTIONS

You can buy our products from our online shop or from our partners. CAPRANEA products are available in selected stores around the globe. You will find the details of all our retailers in our storefinder.

Definitely. CAPRANEA combines «urban lifestyle» with «refined skiwear». CAPRANEA products are fashionable because of atypical material combinations. Nevertheless CAPRANEA products are designed to meet the highest demands of active ski athletes.

You cannot deactivate your own accounts. Please send us an email if you wish to do this to web@capranea.com.

Instructions for each material are generally sewn into every product. You can also find extensive information in our care instructions.

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ORDERS AND PAYMENT

When choosing the right size for your CAPRANEA products simply use our size chart. You can measure yourself and find out what size fits you best.

Yes, you have to set up an account to complete your purchase at CAPRANEA. You can register now or later in the shopping cart.

No problem. If you forgot your password, simply click on the «Forgot your password?» link and enter the email address you registered with us. We will send you an email with your registred password right away.

You can pay via Credit Card. In the near future we will consider offering more payment methods.

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SHIPPING AND DELIVERY

We need some time to process your order. Depending on your country and the warehouse stock, the delivery will take between two and ten working days.

We work with DHL, UPS and GLS. The shipping company we work with depends on the country of destination.

We offer free worldwide shipping on all orders over 250 CHF. For orders below 250 CHF we charge 6 CHF.

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RETURNS AND REFUNDS

If an article doesn’t fit or doesn’t meet your expectations, you may return it in its original packaging within 14 business days from the date of receipt at your own cost and risk.

  1. 1. Go on our website: www.capranea.ch and log in with your account.

2. Enter your reference number in your account (to be find on the delivery note). Your order will be shown.
3. Choose the article you would like to return and let us know the reason. The system will give you a return number. Please write this number into the provided field on the second page of the delivery note.
4. Put this letter into the box with your articles and send it back to us. You will find the delivery address on the second page of the delivery note.

Please note that the process of your return may take some time. As soon as we have processed your return order you will get informed by email. The refund will be made in less than 30 days for orders made with PayPal.

If you send something back for a refund, the amount will appear as a credit to your PayPal account as soon as possible. All returned merchandise is checked for faultless condition. The reimbursement can be made after that.

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