FAQs

Find answers to your frequently asked questions

GENERAL QUESTIONS

You can buy our products from our onlineshop or from our partners. CAPRANEA products are available in selected stores around the globe. You will find the details of all our retailers in our storefinder.
Definitely. CAPRANEA combines «urban lifestyle» with «refined skiwear». CAPRANEA products are fashionable because of atypical material combinations. Nevertheless CAPRANEA products are designed to meet the highest demands of active ski athletes.
You cannot deactivate your own accounts. Please send us an email if you wish to do this to [email protected]
Instructions for each material are generally sewn into every product. You can also find extensive information in our care instructions. Link: https://capranea.com/en/care-instructions/

ORDERS AND PAYMENT

When choosing the right size for your CAPRANEA products simply use our size chart. You can measure yourself and find out what size fits you best.
Yes, you have to set up an account to complete your purchase at CAPRANEA. You can register now or later in the shopping cart.
No problem. If you forgot your password, simply click on the «Forgot your password?» link and enter the email address you registered with us. We will send you an email with your registred password right away.
You can pay via PayPal. By using PayPal you will be transferred to the external PayPal website. Then, you will have to either login again (if you have used PayPal earlier) or you will have to register (if you are using PayPal for the first time). In the near future we will consider offering more payment methods.

SHIPPING AND DELIVERY

We need some time to process your order. Depending on the warehouse stock, the delivery will take between two and ten working days.

We work with DHL to ship our products.

We offer free shipping on all orders over 250 CHF. For orders below 250 CHF we charge 6 CHF.

RETURNS AND REFUNDS

If an article doesn’t fit or doesn’t meet your expectations, you may return it in its original packaging within 14 business days from the date of receipt at your own cost and risk.

1. Inform about your  return by mail to the address [email protected]
2. You will then receive a return receipt, which you can use as a delivery bill for the return.
3. Send the articles back to the address on the return receipt.
4. We will check and process your return.

Please note that it may take some time to process your return. As soon as we have processed your return, you will be informed by e-mail. The amount will be refunded to you within 30 days minus the processing fee of CHF 9.50.

If you return items, the amount will be refunded to you as soon as possible minus the handling fee of CHF 9.50. All returned merchandise is checked for faultless condition. The reimbursement can be made after that.

Size Guide

Our sizes are subject to EU size classification.
  • Ladies
  • Mens
EU34 | XS36 | S38 | M40 | L42 | XL44 | 2XL46 | 3XL
UK681012141618
USAXSSMLXL2XL3XL
ASIASMLXL2XL3XL4XL

chest (A)
80-83 | 31.5-32.584-87 | 33-3488-92 | 34.5-3693-97 | 36.5-3898-102 | 38.5-40103-107 | 40.5-42108-112 | 42.5-44
waist (B)
64-67 | 25-26.568-71 | 27-2872-76 | 28.5-3077-81 | 30.5-3282-86 | 32.5-3487-91 | 34.5-3692-96 | 36-38
hip (C)
89-92 | 35-3693-96 | 36.5-3897-101 | 38-39.5102-106 | 40.5-41.5107-111 | 42.5-43.5112-116 | 44-45.5117-121 | 46-47.5
inner leg (D)
79.5 | 3181 | 3282.5 | 32.584 | 3385.5 | 33.587 | 3487 | 34
arm (E)
59-60 | 2359-61 | 23.559-61 | 23.559-61 | 23.560-61 | 2460-61 | 2460-61 | 24
thight (F)50-51 | 19.552-53 | 20.554-55 | 2256-57 | 2258-59 | 2360-61 | 24.562-64 | 24.5
EU46 | XS48 | S50 | M52 | L54 | XL56 | 2XL58 | 3XL
UK36384042444648
USAXSSMLXL2XL3XL
ASIASMLXL2XL3XL4XL

chest (A)92-95 | 36-37.596-99 | 37.5-39100-103 | 39.5-40.5104-107 | 41-42108-111 | 42.5-43.5112-115 | 44-45116-119 | 45.5-47
waist (B)80-83 | 31.5-32.584-87 | 33-3488-91 | 34.5-3692-95 | 36.0-37.596-99 | 38-39100-103 | 39.5-40.5104-107 | 41-42
hip (C)94-97 | 37-3898-101 | 38.5-39.5102-105 | 40-41.5106-109 | 41.5-43110-113 | 43.5-44.5114-117 | 45-46118-121 | 46.5-47.5
inner leg (D)79 | 3180.5 | 3282 | 32.583.5 | 3385 | 3386.5 | 3488 | 34.5
arm (E)64.5 | 25.565 | 25.565.5 | 25.566 | 2666.5 | 2667 | 2667.5 | 26.5
thight (F)55.5-56.5 | 22.557-58 | 2358.5-59.5 | 23.560-61 | 2461.5-62.5 | 24.563-64 | 2564.5-65.5 | 25.5
* cm | inch

Care Instructions

All materials and components have been carefully selected to ensure a high level of functionality and comfort. Capranea is not only highly functional sportswear but also classy alongside the piste. The same applies to all functional textiles: the less they are washed, the longer their shape, feel and look remains good. Should they need to be cleaned, a few things should be noted.

Ski Jackets, Trousers and Midlayers

Where possible, use a drum washing machine. When using a tub washing machine (with agitator), we recommend protecting the item by washing it in a washing net.

Where possible, use a drum washing machine. When using a tub washing machine (with agitator), we recommend protecting the item by washing it in a washing net.

2. Wash separately at max. 30°C on a gentle cycle or a delicates or wool cycle with minimal spin.

3. Use none or as little detergent as possible, no fabric softener or refiner and no bleaching agents. If detergent is used, we recommend a second rinse cycle to remove all detergent residues.

4. After washing, remove from the washing machine immediately, shake out and leave to dry flat.

Tip: Keep ski clothing hanging in a dry place.

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